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Shipping and Returns

Shipping

We make every attempt to ship your order promptly, with most in-stock items shipping from Massachusetts within 24 hours of receiving your order. When items are temporarily out-of-stock, you will be alerted by phone or email to any shipping delay or we may suggest an alternate product or color for immediate fulfillment. We do not ship on Sundays, holidays or when the Lenox, MA store is closed. We ship using USPS Insured with shipping charges based upon actual postal rates to your destination, plus a small handling fee. For domestic shipments, we offer expedited and overnight shipping with appropriate additional shipping charges.

Free shipping is offered for merchandise purchases of $200.00 or more (not including tax) to domestic locations. Free shipping does not apply to International orders, which will be charged shipping charges based upon actual costs. For international orders, we only ship to the billing address of your credit card. Please note that customs and brokerage fees may apply to overseas shipments and are not our responsibility.


Returns

For returns of unused resalable items, please package your items carefully and include your name, address, phone and email address. Send your package to: Colorful Stitches, 48 Main Street/Rear Suite, Lenox, MA 01240. Your return will be credited as a "store credit" on your store account for later use.